If you send us a contact or feedback form you do not need to identify yourself or use your real name.
The purpose of this online service is to provide you information about the German language and culture.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number. Our services are hosted on servers in the United States.
Please do not give us other personal or sensitive information.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain our online services on an ongoing basis and keep them up to date with generally recognised codes of practise.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Alternatively, you can write to us at:
4 Frith Street
Brunswick, Vic, 3056